Strategyc Solutions is a dedicated pool of specialized resources that act as a virtual extension of your own software development centers.
- Sales Generation
- Marketing Campaigns
- Sales & Purchase Order Processing
- Payments Processing
- Call Center & Customer Care Support
Your Benefits Include:
- Improved Customer Satisfaction and Retention
- Increased Total Revenue and Product Profits
- Reduced Operating Costs with Increased Efficiency and Accuracy
- Valuable Real-time Account Management and Marketing Data
- Extended Options for Order Cutoff Times - Faster Delivery
- Improved Cost Structure and Models
- Increase order accuracy -- reduce cost of returns
We follow 3-tier architecture for the network within our call center infrastructure. We have a redundant L3 core design and the servers terminate into the core through redundant connectivity.
Our call center infrastructure has an inbound voice solution that is based on the Multi-WAN for Redundant Internet backups (Internet Protocol Contact Center). Call center infrastructure has distributed dialer architecture and is tightly integrated with Voice solution.
1. Voice & Screen Capture
- 100% customer interactions capture capability
- Capture and Access based on customer sign off and authentication only
- Extensive Tagging of data (Agent ID, Disposition, Time, Data, Duration, etc.)
- Query based search option
- Option to download the file
2. Quality System
- Multiple Selection plan for Quality System
- Multiple Scoring plans
- Capability to change selection plans online
- 100% visibility into all processes
- Fully equipped training room
- Fire prevention and protection system
- Redundancy for local connectivity
- Power backup
Level 1
Introduction to Telemarketing and Customer Service
Generic Industry Knowledge
Culture Sensitization
Level 2
Orientation
Accent Training
Grammar and Conversational English
Listening Skills
Level 3
Product Knowledge
Process / Sales Training
Reinforcement of techniques through mock calls and role-playing
Certification of training
Inbound Call Center Services
Call center services can help you attain your business targets!
Give your business a cutting edge, with our world-class customer support services. We will take care of your customers, while you can concentrate on your business. Benefit greatly from our high quality services at a cost saving of up to 50%.
Outbound Telemarketing Services
Get access to our well-trained workforce, improved quality and better processes, all at a significantly low operating cost! Appointment setting services and merchant accounts services can help you save on valuable time and money while providing excellent results.
Technical Helpdesk Services
Transform your business process and increase your business value with modern
Technology, qualified engineers with technical and customer support skills, reliable
Telecommunication links and voice support skills. We will create a niche
For your product, with our advanced technical support services.
E-mail and chat support services:
We will answer your customer’s queries promptly, competently and
Precisely. We will help you balance work between peak periods and off-peak periods,
while you focus on your core competencies. Our e-mail based support system will ensure
Lower call volumes and reduces costs for voice support.
Outsourcing Services :
- Web Based Service
- Transaction Processing
- Inbound Services
- Outbound Services
- E-Filling of IT Returns
- Knowledge Process Outsourcing
WEB BASED SERVICES
E-Mail Management
Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amounts of email. And customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests.
Most customer care service operations in organizations have been designed around a telephone contact. Organizations are not equipped to deal with the heavy email traffic. Using advanced technology, Go4customer offers relief with its Go4customerMail solution that provides the same queuing and response capabilities for an email that are currently available for phone contacts. So call us before customer email requests become a nightmare.
Our Go4customerMail service will respond to emails via one or any combination of the following methods:
» Automated response
» Computer-aided response
» Manual response
In case of both computer-aided and manual response, Go4customerMail service analyzes, sorts and routes incoming email to the appropriate CSE by skill group.
Our Go4customerMail service enables quick response to high volume of customer email while extracting real-time customer data and performing one-to-one Internet marketing. We offer dedicated CSEs providing expertise and quick response.
Chat Management
Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities such as purchase processes, filing online insurance claims, applying online for credit cards, technical support and endless others. Our representative will take your customer through all processes by providing the human interface required. They can courteously handle any complaints and suggestions, should there be any.
According to a survey conducted by NFO Interactive, 35% of online shoppers said that they would buy more if they could interact in real time with a sales person from an e-commerce site. Go4customer provides e-commerce sites with a customer service "back-end." Contact can be initiated by voice call, web callback, chat, e-mail or fax. All forms of customer contact are routed, queued, and monitored the same way for consistent quality and turnaround time.
Help desk Management
Our Helpdesk Services offers your organization a unique blend of proven support methodology and services customized to your environment. Go4customer offers to set-up and manage technical helpdesks for internal as well as external users for the client. The help-desks are operated by high quality technical resources and operate 24 hours a day, 7 days a week. Our rapid response, senior level support and state-of- the-art call management system enable a complete Helpdesk solution specifically designed for your organization.
TRANSACTION PROCESSING
» Credit / Debit card applications processing
» Account openings / amendments and audit checks.
» Claims Processing
» Loans processing / Cheque processing
» Clearing and Settlements
» Documentation management, Records maintenance
HR Payroll services
Our suite of HR services aim at transforming Client organization cost centers in to outsourced Delivery Centers for HR support. Our dedicated and highly experienced HR services team is equipped with adequate domain knowledge and ensures the highest standards of Quality and Compliance. The CSR's have in-depth knowledge of country-specific HR practices, rules and regulations in addition to excellent communication and analytical skills.
Services
» Payroll
» Employee Record Management
INBOUND SERVICES
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents.
Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.
The range of services in the inbound call center services include:
Customer Service
» Application / Claims processing
» Subscription services
» Billing queries, etc.
Sales and order fulfillment
» Order taking
» Sales closures Up-selling and Cross-selling
Help desk
» Troubleshooting for products and services
Inquiry Service
» Product information requests
» Dealer locator service
» ATM / POS locator services.
OUTBOUND SERVICES
We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.
Sales
» Telemarketing services
» Lead generation / qualification
» Prospecting
» Promoting new services or products
Credit Management
» Credit authorization
» Credit verifications
» Collections
Verification services
» 3rd party verification service
» Insurance verifications
» Employment verification
Market Research
» Research surveys
» Opinion surveys
E- Filling IT Returns
E-Filling of Returns
- An Overview of the Process of E-Filing of Returns for ITS Forms 1, 2, 3, 3B and 2F
- The process of electronically filing Income tax returns through the internet is known as e-filing.
- It is mandatory for companies to submit the Income tax returns electronically from AY 2007-08.
- Any company return submitted without a e-filing receipt will not be accepted.
- E-filing is possible with digital signature
Types of E- Filling
- There are three ways to file returns electronically
- Option 1: Use digital signature in which case no paper return is required to be submitted
- Option 2: File through an e-return intermedatory who would do E-filing and also file the paper return on behalf of the taxpayer
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